KYC Check

Dragobet Casino: Verified Once, Paid Out Without Waiting

The check exists because the licence requires us to know who plays and who gets paid; it usually takes 57 hours from a complete file.

Start Verification

Licensed & AuditedALSI-893354 (Anjouan) – verified by BMM Testlabs, iTech Labs, QUINEL

Before You Upload

Your Check in Six Lines

You will know who runs the check, how long it takes and where to send questions.

Who checks

Dragobet Casino LLC

Under which license

Anjouan Offshore Finance Authority, ALSI-893354

How long

57 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

First Try

Send a Clean File the First Time

Clear photos and matching details are what this house looks for before it opens the payout queue.

Inside Your Profile

Sign in and look for the documents area inside your profile; the upload slots list each item the licence requires, so nothing gets sent twice.

Both Sides First?

Send the proof of identity first, both sides of the card, with all four corners inside the frame and no glare across the photo or the text.

One Document Left

Add the proof of address dated within the last three months, then a payment method confirmation showing your name exactly as it appears on the account.

Keep an Eye on Your Inbox

Expect a reply to your registered e-mail; the estimate is 57 hours for a complete file, and clearer copies shorten it far more than reminders do.

What Proves What

Have These Four Ready to Send

Use this when the upload slots open and you want to send the right file once.

Proof of identity

ConfirmsYour name and date of birth

Copy showsBoth sides, unclipped, readable in full

Proof of address

ConfirmsWhere you live now

Copy showsFull name, address, recent date

Payment method confirmation

ConfirmsThe method is yours

Copy showsYour name on the method

What Makes a Document Bounce Back?

A Younger Bill Clears Review. Proof of address older than the moment you sent it stops the review, because the paper must show where you live right now. Request a fresh bill from your provider. Download a current statement from your bank app.

Why Was a Corner Cut Off? Any edge cropped, glare over the text or a corner folded away means the reviewer cannot read the full page and returns it. Lay the page flat on a table. Check all four corners sit inside the frame.

Exact Name Alignment. A middle name missing, a shortened first name or an address you have since left breaks the link between paper and profile. Compare the page with your profile details. Send both sides of the identity document together.

When the Payout Is Larger Than Usual

Dragobet Casino holds licence ALSI-893354 from the Anjouan Offshore Finance Authority, and that licence obliges the operator to understand where player money comes from. The question is standard for every licensed casino against money laundering. It is never a signal that you have done something wrong.

A reviewer picks whichever of these fits the way you fund play.

Recent payslips from your employer
Bank statements for your account
A tax notice or return
Proof of a property or asset sale
A pension or benefit letter

No Surprise Requests

Moments That Bring the Request

Skim this to know in advance which moment on the site brings the request.

Sign-Up Age Gate

Age is confirmed at sign-up, and the law sets that line at 18 and above for this market, checked against your identity document before play opens.

Checked Once, Paid Faster

The licence puts verification at the latest before money leaves, so the first cash-out is where identity, address and payment confirmation all get looked at together.

New Method, New Check

Adding a card or wallet the account has not used before brings a fresh check on that method, so the confirmation you send must carry your own name.

Unusual Activity Review

A payment far from your usual pattern prompts a source of funds question, and a reviewer may ask for payslips or statements to match the amount.

Six Common Questions

Get Your Questions Answered Fast

Six points the withdrawal screen never explains, settled in a few lines each.

My ID photo was rejected, so what are my options now?+

Send a fresh copy through the same verification route and you will get another look. The usual cause is glare, a cropped edge or a blurred corner, so reshoot in daylight with the whole document in frame. Nothing is closed off: the original rejection simply waits for a clean replacement.

Do I have to finish the check before my first payout?+

Yes. The licence means an account is verified at the latest before the first withdrawal leaves. That said, the casino may ask earlier, at registration or when the first deposit lands, so the request can arrive well before you cash out.

Is it safe to send my passport through your site?+

Yes. Uploads travel over 256-bit TLS encryption, the same protection banks use for account pages. Access stays with the verification team and is never shared for marketing. Send copies through your profile rather than by chat or email attachment, so the file lands in the secure queue.

Which regulator stands behind Dragobet Casino and under what number?+

The Anjouan Offshore Finance Authority supervises the operator, Dragobet Casino LLC, company number 275831 (Anjouan), from Bandar Salaam, Mutsamudu. Its licence number is ALSI-893354, and the same licence carries the duty to run identity and AML checks on every player.

Will I be asked for the same paperwork a second time later?+

Possibly, but not as a routine repeat. A document that has expired, a new address or a new payment method can trigger a refreshed copy. Otherwise a cleared check stays cleared and you carry on without resending anything.

What happens with my documents if I legally change my name?+

Send an updated proof of identity plus proof of address showing the new name, and the record is aligned to it. Matching your account details exactly keeps later withdrawals smooth. Until then, files under the old name stay on the account and may stall a payout.